Arlington Auto Repair

I had a great experience. These guys looked through a myriad of problems to find the root cause, saving me a ton of time and money compared to other mechanics I had seen just previously. They have great customer service too. The car appeared to be fixed but ended up acting up again so they refunded me what I paid for parts and discounted me on hours worked, they even washed my car for free! - And yes the car was fixed and running great the 2nd time around. Also these guys are very knowledgeable and were able to answer all my questions and helped me understand key things about the BMW brand and my model in particular. I highly recommend them.

I have been taking my BMWs to J & F motors for several years now, first when my e46 325i came off warranty, and it was in good hands until it reached the end of its mechanical life. Now I have an e39 540i M-tech ,and are great about helping me understand the car and its capabilities. J & F Motors are great about explaining what is wrong with your vehicle, helpful to the owner on becoming more knowledgeable about the car, and Mike, Greg, Blake, Skyler and all the other techs/managers always provide first-rate customer service. J &F's depth of experience, customer service, and friendly outlook make this the place to take your BMW.

I brought my BMW in to J&F for the first time, knowing it probably needed some expensive work done, e.g. timing belt. Greg was very helpful in reviewing the needed repairs with me, and helped me to prioritize based on my budget, and even went out of his way to give me a ride to my office when their shuttle driver was stuck in traffic. I very much appreciated their willingness to speak candidly about the state of my vehicle, and to treat me as a intelligent person rather than condescend. Based on my experience, I have tremendous confidence not only in their competence, but in their desire to do right by the customer. I highly recommend J&F, especially for BMW owners.

These guys are simply the best. "Integrity first" describes how they have treated me in three encounters on two cars in just under a week. They quickly repaired my vehicle and provided sage advice on what maintenance I could defer. They even advised me on how I might approach the dealer for out of warranty service instead of paying them to repair the vehicle. Charlie, Greg and the entire team at J&F are all friendly and professional. I highly recommend them to work on your European automobile.

Fantastic job, as always! My 2007 BMW is out of warranty and this is the ONLY place I will get it serviced because I know that they are honest and do a great job every time. What I'm quoted is what I pay, never any surprises. Added bonus: they have a courtesy car drop me off at work or metro station.

Fantastic experience. Everyone I interacted with was super helpful and willing to explain every last detail to me. Additionally, I was called prior to any work being done. During the call, Charlie laid out the suggested fixes, in order of importance and with the price tag for each - this was exactly what I was looking for. Will certainly go back for any of my BMW needs. 10/10

Absolutely first rate. The customer service, diagnostics, top notch workmanship, the professionalism, I could go on and on. I have been a customer since 1979 and have NEVER had a bad experience. J&F has worked on numerous, BMW's and Volvo's over the years for me and my husband. The entire team is extremely knowledgeable and always available to answer questions and give advice if needed. I have 100% confidence in J&F. Besides all of that, they are extremely NICE people. You cannot go wrong.

I received the absolute VERY best work and service from J & F that I've ever known. It was truly such the pleasure working with the team and I will never bring my 2005 BMW X5 to anyone but them. Greg, the service manager was our contact through my car's renovation. They brought my car back to life and it feels brand new and I've never enjoyed driving it more than I do now. The entire crew was wonderful, so knowledgeable, so timely, so accommodating, courteous, intelligent, etc. You get the picture. Take your car to J & F and you won't be sorry. Thank you to the whole J & F team!

I bought a used BMW and J&F has serviced it since I've owned it. They have been great taking time to explain issues and repairs as well as discuss potential issues in the future. Their cost and time estimates have been accurate, although one time due to a decrease in the cost of parts, the cost was several hundred dollars less than the estimate. Their drop off service has been helpful and prompt. Based on my experience I would consider them trustworthy. Their prices aren't cheap but I feel good taking my vehicle to a shop that knows how to properly service a BMW.

Totally satisfied. The guys at J&F treated me courteously. They attended to what needed to be attended to and did not try to add on any extra work just to run up the bill. The car is running better than has in ages and I got the sense they really make an effort to do top quality work at a reasonable cost. I'll definitely be taking my vehicle there for future repairs and maintenance. It was a great car care experience.