I brought my BMW in to J&F for the first time, knowing it probably needed some expensive work done, e.g. timing belt. Greg was very helpful in reviewing the needed repairs with me, and helped me to prioritize based on my budget, and even went out of his way to give me a ride to my office when their shuttle driver was stuck in traffic. I very much appreciated their willingness to speak candidly about the state of my vehicle, and to treat me as a intelligent person rather than condescend. Based on my experience, I have tremendous confidence not only in their competence, but in their desire to do right by the customer. I highly recommend J&F, especially for BMW owners.