Arlington Auto Repair

This place know WhT they are doing !! I’ve had 3 bmw bought from the dealership after my warranty J&F is the place I trust if I don’t go to dealer they are honest and reasonable..

Where do I start, I cannot begin to express my gratitude for J & F Motors. This shop has the utmost respect and understanding for European autos, especially BMW's. I had an issue with my car which made me take it to 2 different BMW's dealerships in the area and sadly both couldn’t diagnose the issue. The issue was that I was hearing a weird popping sound which sounded like it was coming from my suspension, this also costed me 180 plus for diagnoses fee so it was clear that I wasn’t going to waste my time taking my car to a dealership anymore. So I decided to dig deep into some BMW Forums and saw that these guys (J & F motors) know their stuff and had a good reputation. Moreover, when I set up an appointment online, I explained the issue that I was having and seeing if they would be able to assist, Charlie responded with certainty and stated that issues like these could be tough to diagnose, but they’re experts and have great knowledge with BMW and BMW Motorsports and that they would be more than happy to take it in to have a look. After the first exchange of words through email, I felt very confident leaving my car with them. Next, the day of the appointment, I met Charlie in person I could tell from the older model BMW's that were on their lot that they had a strong customer base and people trusted them with their cars. Charlie and I had quick conversation when we met in person and then I met Greg who Charlie asked if he was able to take a quick ride along with me to imitate the noise for better clarification before leaving my car with them, keep in mind it had to be over 100 degrees that day with the heat index and Greg came on a ride along and then when we got back he stood outside the car and took a look at the brake pads while having me go back and forth. While doing, he spent a good 15 to 20 minutes outside the car with the engine heat blowing off the engine (which I know had to be uncomfortable hot. Greg came back to window and stated it’s the brake pads they’re slipping which is causing such a uncomfortable noise and stated that he wouldn’t recommend replacing it since I still had a lot of meet left on the pads. Hearing this really made me respect Greg and Charlie and I instantly knew that I wouldn’t not be bringing my M5 anywhere else but their shop. That day they didn’t make even 1 dollar from me, but treated me as if I was their best customer! That truly shows how much they value you, your car, the profession! I cannot thank Greg, Charlie, and the rest of the shop enough for everything they’ve done for me and my car. I have since taken my car back for standard service and feel apart of the J & F family! they took car of every maintenance request and even had a couple recommendations (since I personally requested them to recommend due to my mileage). I recommend this shop to anyone that’s looking for a mechanic in the DMV area, You’ll be glad you did!

These guys are the best! Ive owned several BMW's and Mini Coopers.Ive done business with J and F motors since 2005 and they are TOP NOTCH PROFESSIONALS.

Straight shooters who do quick work. Very responsive and willing to answer any questions one might have. Most recent work was finished on time and under budget. Would recommend and will go back.

Greg is amazing! Literally goes above and beyond for everything and saved me $3k. The bmw dealer was trying to charge me an insane amount of money trying to fix things that didn’t need to be fixed. Thank you Greg - you will have me as a customer for life!

Been coming to these guys for 15+ years now. Very friendly, personable service: always feel like they remember me and my cars. Have a good, trustable vibe.

On Friday, my 80 year old mother was gracious enough to bring my car in for me to this shop. I needed an alignment and hoped they would check over the car. They were upfront with her, once she got there, that the alignment cost more than the dealership, $350. They also found a problem with the air conditioning. It was not time for an oil change they told me and yet my mother left after 4 hours with a $1000 bill. Truthfully, about 5 dollars under $1000. Today it's Tuesday and one of the tires that was aligned has a massive hole in it. They seemed to not be concerned about solving any of these issues for me. I cannot recommend them unless donating cash to mechanics is on your charity priority list.

Excellent folks over at J&F. Their pricing might seem high for some, but you certainly get what you pay for. They were extremely professional, knowledgeable, prompt, and kept me informed throughout the process. On top of it all, they just seem like a nice group of people - something that's lacking in a lot of other import shops.

J&F is my independent shop of choice. The guys are generally a pleasure to work with. They get 5 stars from me for quality of service, communication, advice, customer service and standing behind their work. Other shops may be slightly less expensive at face value but, in my experience, it’s worth paying to have the job done right the first time. If an issue arises they take care of it. They fixed an oil leak which subsequently returned after about 13 months. Dropped it off with J&F and they handled all the repairs and called to tell me the job was covered by their shop guarantee; my cost was $0. This was done without me having to ask. Because of the loyal client base, you’ll usually need to call a few days ahead for an appointment. But they often get the work done early and keep you updated if the timeline is going to be extended. Another big plus: the facility is very clean and has a good amount of well-organized parking, so no worries about your car being in harm’s way when it’s waiting. Can’t say that about most shops.

Love these guys, they do a great job!