Arlington Auto Repair

2mrie8

Great job as always. The service (an oil change) was done on my vehicle 2018 BMW. Thanks, and see for next service in the future.

I've taken my Mini here a couple of times, the guys are really friendly and accommodating. The prices are better than the dealership. My previous brakes lasted for 4 years and never made a sound but my new $1200 brakes installed here started squeaking 4 months after being installed. Also, I get my oil changed here and found out by happenstance that my coolant container was almost dry as tho it hadn't been topped off at my last oil change (no, there isn't a leak, just wasn't topped off). This concerned me as I learned this during an extreme heatwave and my car could've easily overheated and caused more damage due to what I'm guessing is either negligence or a simple oversight, either way, not cool. Having a Mini Cooper, not many chain mechanics will do an oil change on it and, being new to the area, I took a chance here only to feel as tho I'm being sabotaged by them risking me having an overheating vehicle due to lack of coolant. As a single female, I hate feeling as tho I'm being taken advantage of when it comes to my car as tho I'm not intelligent enough to know better and rely on someone gaslighting me to get more money for extra services that aren't necessary or charging me for things they aren't even doing. New brakes and rotors should NOT be making any noise, especially after 4 months. Do I believe I needed rotors as well? No because I know what a car sounds and drives like when you do and my car wasn't performing as such but I was told when replacing the brake pads on a Mini Cooper, you have to replace the rotors as well and took them at their word as my brakes were 4 years old.

J&F is the best auto repair place I have ever used. They are responsive, very capable and keep me updated on the repair progress. It is difficult to find friendly and response service businesses these days, but J&F has maintained their great service tradition in a post-Covid world. Dale Klein

Also professional and excellent service. Their knowledge base of BMW vehicles is second to none and the attention to detail results in a superior experience for the service of my BMW autos every time

ABSOLUTELY AMAZING! I went in for issue with my AC and Charlie was wonderful. Communication was great and they took care of the problem and had the car back to me in 24 hours. The cost was also very reasonable and I was very happy with my experience. I'll definitely go back for any other services. They even texted me afterwards to make sure everything was up to par. If you're looking for a small reliable independent shop with top notch customer service and honest pricing, look no further! HIGHLY RECOMMENDED!

J&F is great. Honest people and I've had great experiences with them the two times I brought my BMW in. They do great work. Charlie is awesome. Highly recommend.

As always, they figured out and solved the issue with the car.

J&F is simply fantastic. After researching how to fix my convertible top and watching a few YouTube videos, I tried to replace all of my leaking actuators. All was going great until the last pin on the last actuator. I reached out to Klaus at Top Hydraulics who sold the actuators, and he patiently helped me with some ideas for getting a stuck pin unstuck. Nothing worked, so he suggested reaching out to Charlie at J&F who he had the highest regard for. Charlie explained that they don't typically work on convertible tops but immediately offered to help on this last pin when he heard the predicament. The mechanic, I believe it was Wayne, troubleshot the issue with expert skill and installed the actuator. Problem solved. I was not even an established customer, so imagine how well they treat established customers. Will be back.

I've been here many times (I have an older car). They are always willing to work with me to solve the problem unlike the dealership who has sent me away saying there's nothing wrong. I have never felt brushed off or like I was just another customer for their schedule. The staff here are wonderful. One great example I can provide...it may seem minor but it meant a lot to me... is that they were willing to ride along with me to listen to the sound I was hearing in order to fix the problem. They are very friendly and professional and are reasonably priced. I will longer be taking my car to the dealership. 10 out of 10, highly recommend.