First timer here: This was a truly refreshing experience. For all you Audi folks out there, come on in, the water's fine. And if you've suffered the frustrations of a nearby dealership, this is another planet. Straight talk...no games...you won't be told you need new brakes when you have 75% remaining. And an appointment means something. Oh, and the invoice/receipt is easy to follow too. I'll be returning for my next maintenance for sure. Cheers, J&F.